Under what condition is a funeral director not liable for cremation errors?

A funeral director is not liable for cremation errors when those errors arise from inaccuracies provided by others, provided that the funeral director did not act with gross negligence. This principle emphasizes the importance of the information provided by third parties, such as family members or other professionals, in the decision-making process regarding cremation. If the funeral director diligently followed proper procedures and used the information available to them in a responsible manner, they cannot be held liable for mistakes that originate from incorrect details supplied by others.

This understanding aligns with the legal expectation that funeral directors exercise due care, which includes verifying critical information as far as reasonably possible. However, if the inaccuracies are outside their control and the director has exhibited no gross negligence in the processes they followed, liability may not be attributed to them. Therefore, the key factor here is the distinction between simple negligence and gross negligence, along with the reliance on information not generated by the funeral director themselves.